ELECTRICITY SUPPLY CODE, 2005
Commission’s Order dated 11th August 2006
The Electricity Supply Code 2005 (hereinafter called ‘Code’),
enlists the obligations of the Licensee and consumers vis-ŕ-vis
each other and specifies the set of practices to provide
efficient, cost-effective and consumer friendly service to the
consumers. It interalia deals with the following:
Procedure for new connection and for enhancement or
reduction of load.
Recovery of electricity charges and intervals for billing of
Disconnection, reconnection and restoration of supply of
Tampering, distress or damage to electrical plant, electric lines
Entry of distribution Licensee or any person acting on his behalf
for disconnecting supply and removing the meter and / or for
replacing, altering or maintaining electric lines or electrical
plant or meter.
Practices relating to payment of bills, consumer metering
and assessment of energy.
Standards of Performance for the Licensee; and
Procedure for redressal of consumer grievances.